Refund Policy

At Luxescape Design, customer satisfaction is a priority. We strive to deliver the best possible experience and service. However, we understand that circumstances may arise that require a refund request.
Below are the refund terms and conditions based on the progress of your design.

Eligibility for Refunds

Refunds are issued based on the stage of your project at the time of the request. Each stage of the design process incurs time, resources, and effort, which are factored into the refund percentage.

Refund Stages

Site Visit Only:

  • If the design process has not progressed beyond the initial site visit, a 90% refund of the package cost is available.
  • Note: Site visit costs are non-refundable.

Initial Design Meeting:

  • If the initial consultation meeting has occurred, a 75% refund is available.

First Draft Provided:

  • If the first draft design has been presented during the first Zoom meeting, a 50% refund is available.

2D Draft Completed:

  • If the project has advanced to the creation of the 2D draft, a 30% refund is available.

Beyond 2D Draft or Final Presentation:

  • Refunds are not available once the 3D draft or final design has been completed and presented.

Non-Refundable Situations

Refunds will not be provided under the following circumstances:

  • The design has progressed to the 3D stage or final delivery.
  • All included Zoom meetings and revisions have been used, and additional work is requested.
  • The client fails to provide required documents or site details within the agreed timeframe, causing delays.
  • The dissatisfaction is based on subjective preferences after design completion.

Customer Disputes

In the rare event of a customer dispute or total dissatisfaction, Luxescape will:

  1. Review the details of the dispute.
  2. Assess if a partial refund or additional revisions are warranted.
  3. Communicate with the client to reach a fair resolution.

Note: Refunds under dispute resolutions are granted at the discretion of Luxescape and may vary from the standard refund percentages outlined above.

How to Request a Refund

To request a refund, please contact us at [email protected] with the following details:

  • Full Name
  • Project Reference Number
  • Reason for the refund request
  • Stage of the project completed

Our team will review your request and respond within 5–7 business days.

ZipPay and Afterpay Refunds

For purchases made through ZipPay or Afterpay, refund eligibility and processing times will follow the policies of these platforms. Luxescape will assist with providing necessary documentation to facilitate the refund request.

Changes to the Refund Policy

For purchases made through ZipPay or Afterpay, refund eligibility and processing times will follow the policies of these platforms. Luxescape will assist with providing necessary documentation to facilitate the refund request.