Adelaide Operations Hub
Official internal portal for Luxescape Adelaide partners. Central access to forms, tools, workflow, and SOP (v1.0).
Quick Access Links
Luxescape Adelaide Operations Workflow (v1.0)
Leads enter via Luxescape campaigns → Lead Capture Form → CRM tagged as Retail – Adelaide. Support Office contacts lead within 24 hours to qualify, explain process, and send Design Quote & Survey.
Support Office issues quote, copies Adelaide Team on emails, and confirms payment. Once confirmed, site meeting is scheduled with Adelaide Partner.
Adelaide conducts site visit, records 360° or landscape video, and discusses client expectations (pools, privacy, materials, lighting, etc.). Upload media to Drive within 24 hours.
Fly 20–25m altitude, 70% overlap, circular shots around structures, 75° gimbal tilt, avoid sky. Upload immediately after capture.
Support Office processes media → Design Team builds 2D & 3D concept → Client feedback → Revisions → Final design delivered within 4–6 weeks.
All communications handled by Support Office. Adelaide copied for transparency. Responses within 24h for leads and 2 days for client replies.
After design completion, Adelaide Team may quote for construction. Luxescape can provide plant supply quotes matching the approved design.
Response Times & SLAs
Lead Contact
Within 24 hours
Site Meeting Scheduled
Within 3 business days of payment
Media Upload
Within 24 hours of visit
Design Delivery
4–6 weeks after site meeting
Tools & Templates
WhatsApp Group
Only chat admin can share and add members
Contacts
Brett Ingwersen
Franchise Manager – Luxescape
E: [email protected]
M: 0409 336 092
Craig Rispin
Chief of Operations & Innovation – Luxescape
E: [email protected]
Lalyn San Gabriel
Executive Assistant / CRM Admin – Luxescape
E: [email protected]
Adelaide Team
Local Partner Group
Communication via WhatsApp Group
